Customer Service

As your legal visa sponsor, CIEE is responsible for you throughout your stay in the United States. CIEE has dedicated, well-trained full-time staff standing by to assist you with any concerns or questions you may have and to provide you with information during your stay in the US.

Please note that your primary contact at CIEE is the HAESF Manager, Margarita Ivanova:

CIEE
300 Fore Street
Portland, Maine 04101
USA

Tel: +1-207-553-4194
Fax: +1-207-553-5194
Email: mivanova@ciee.org

You should contact the HAESF Manager for questions pertaining to:

  • Internship placements
  • Scholarship Awards
  • Host Company concerns or issues
  • Evaluations
  • Loss of DS-2019 and/or I-94
  • Loss of passport
  • Tenant/Landlord concerns
  • Basic information and advice for procedures and contacts

CIEE's 24 Hour Emergency Number

In the event of an emergency, CIEE runs a twenty-four hour, seven days a week, year-round emergency support line for all program participants. The CIEE emergency line can be reached by calling:

1-888-268-6245

HAESF and CIEE truly care about your stay and want your professional and personal experience in the United States to be a positive one. We are eager to help in any way we can!

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